WE CARE FOR YOU, OUR STAFF AND FRONTLINE WORKERS
We would firstly like to thank all our clients who have supported us over the past 16 months, however that may be – come in for treatments, bought products, bought vouchers, brought in cake! We would also like to thank you for your understanding and patience when we have had to rearrange appointments due to sickness and things that have been out of our control. Your custom and well wishes have kept us going and as lockdown eases further we look forward to welcoming more clients back.
I would also like to personally thank my teams. I am so proud of you all for coping under the extreme pressure in such an unnerving time. Adapting to and going above and beyond to make sure that the salons have been able to open and run so well in very different conditions than we are used to.
Things are changing, finally. With the government announcement to lower the level on the roadmap out of covid restrictions we are looking forward to changing the way we do things. We have made the decision to not totally go back to the way things were as we feel we still have a way to go before we can safely do this.
What does this mean for you? What will be changing on 19th July?
An open door. We are so pleased to say that you will now be able to come into the salon instead of waiting outside, unless of course you would still prefer to. The beauty salon may still have the door locked if all therapists are in treatments but they will be with you shortly if you have your treatment booked. Please feel free to pop into the hair salon if the door is locked to leave us any messages and we’ll get back to you as soon as we can.
No more plastic! We have all been very conscious about the amount of single use plastic that we have had to use and although this has been necessary we think we can still keep the hygiene standards high without the use of them anymore.
- Gowns -We will now be moving back to our fabric gowns but rest assured that they will be washed after every use as they always were.
- Chairs – I think you will all join us in cheering the plastic chair covers goodbye. No more sliding down whilst having your treatments. We will still be disinfecting chairs and areas between each client.
Temp checks. We will no longer be checking your temperature on every visit so we ask for all our clients to be extra vigilant.
Waiting areas. To allow us to keep some social distancing in the hair salon we will not be bringing our waiting area back so please be aware of this if you turn up early. The beauty salon’s waiting area will be back, stocked with magazines for you to relax before and after your treatments.
Drinks. They don’t quite taste the same in a paper cup. We will now be able to serve them in tea cups instead.
What will we be keeping the same for the meantime?
Screens. We will be keeping the dividing screens in the hair salon.
Staff Face masks. Staff will still be wearing either a face mask or shield.
Client Face masks. To keep our clients and teams as safe as possible we are asking clients to still wear their face masks whilst in the salon. I know that the government guidelines now mean that they are a personal choice but we feel that because we are doing such close contact services that for all concerned it would still be safer. These will still be available at the salon if you forget yours.
Sanitiser. We ask all clients to still sanitise their hands upon entry to the salon.
Covid symptom questions. We will still be asking you about covid when you come into us.
As we cautiously return to some form of normality at a safe speed our main priority is still to keep all our clients and teams safe and ask that if you show any signs of Covid that you ring us as soon as possible to reschedule your appointment and to not enter the salon.
we reopened the salon on the 13th july and the purpose of this newsletter is to provide an insight in to what awaits you when next you visit.
A big ‘Thank You’ to all the key workers who are keeping us safe (and sane) in these unprecedented times. At Iconic, we want to reward those who look after us and have created these special offers for key workers and NHS staff. You need only to show suitable identification to qualify.
We can assure you that we will do everything we can to keep you and our team as safe as possible. We believe the work we have already done prepares us for every possible eventuality.
Aside from face masks, disposable aprons, visors & gloves for the team,
face masks & disposable gloves will also be available for clients, if required. Temperature readings will be taken when staff and customers enter the salon and a number of other important measures will be introduced to maintain social distancing.
We ask for you to bear with us as many of these changes will take a little getting used to – for staff as well as for our valued customers! Here’s a flavour of what’s to come…
We will no longer be offering walk-in in appointments – it will be pre-booked appointments only. We ask in particular that you turn up on time – not too early and not late – as we will only be permitting you in at your allocated appointment time. This is important to note as we have removed our salon waiting area to provide extra floor space. We also ask that you turn up for your appointment on your own to help maintain social distancing in the salon. Appointment times will be extended to minimise your contact with other clients and to allow for thorough cleaning between appointments. Please keep checking this page for updates as to when bookings will recommence and be assured that we will endeavour to prioritise those of you that had appointments already booked that were cancelled because of lockdown.
Clients will be required to use hand sanitiser that will be provided as you enter the salon and you will also be required to have your temperature checked. These measures are for everyone’s safety and reassurance so we hope you’ll not find them an undue inconvenience. To maintain the highest possible standards of cleanliness, sanitising hand gel & tissues will be available on each hairdressing section. Be assured that all brushes, combs, and clips will be sterilised after use in preparation for the next customer.
Every client will have access to hygiene packs containing sterilised gowns and a towels, facemasks and medical gloves.
One of the more noticeable changes in the salon is the installation of clear, Perspex section dividers between each station. This will provide a physical barrier between customers in the same way you will have seen them used in supermarkets and other stores. We will also be sanitising each section and chair immediately after use. We have also purchased disposable plastic chair coverings for replacement after every customer.
I hope all of the above helps reassure you that you’ll be in safe hands when next we see you. We’re looking forward to seeing you again and want your visit to be as safe as possible. Unfortunately, there will be a temporary increase in prices to reflect our additional safety measures but we plan to revert to our normal prices as soon as these measures are no longer required.
Remember to keep checking this page for updates. As soon as we know when we’re able to offer appointments, we want you to know too. We will also be mailing our clients and updating our social networking channels.
Hope to see you all soon, keep safe and take care.